(НТУ "ХПІ", 2013) Сокол, Владислав Євгенович; Ткачук, Микола Вячеславович
The effectiveness estimation problem of IT-services management (ITSM) systems with respect to multicriteria alternatives is considered. Using Web-technologies a tool is developed, which allows to apply a complex method to quantitative estimation of several ITSM-system's module configurations. Serviceability of given approach is tested on the real example to process data concerning possible ITSM-system's usage to manage IT-infrastructure of NTU "Kharkov Polytechnic Institute".
