2008

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Introducing process management in E-government and healthcare
(NTU "KhPI", 2008) Helfert, M.; Dzhumalieva, S.
The public sector has shown that it has, comparedwith other sectors, a relatively underdeveloped information system structure. In this context the importance of reducing costs and streamlining workflows and processes is ever more recognized. However, despite the importance of process management, currently there are internationally very few guidelines provided for introducing process management in public administration. The objective of this paper is to outline a framework for analyzing process management projects. By using this framework we analyze a system in the public administration of Bulgaria as well as an implementation of a healthcare administration system in Ireland. Our analysis revealed some interesting results. The reasons for failure in public administration are rather content and structural in nature then solely project management issues.