2024

The use of information technologies in the practical activities of archival and library institutions is becoming more and more widespread. This actualizes the study of the issue of library and archive management and the implementation of quality management systems in the activities of libraries and archives. This problem is exacerbated by the current emergency situation in which archival and library institutions operate. Therefore, it is necessary to involve modern approaches to assessing the quality of library and archive management. The use of expert methods for evaluating multi-faceted systems has a long tradition. Expert assessment methods are used in various fields, in particular, during crisis situations of managerial and socio-economic problems, analysis and forecasting having a large number of social factors. The involvement of a number of methods of related disciplines, including interviewing, questionnaires, surveys, the Delphi method, brainstorming, conference of ideas, etc., contribute to the effective analysis of the management system of a scientific or educational institution. The implementation of the method of expert evaluations in the work of scientific institutions, in particular the archival and library direction, is especially relevant, since the problems of ensuring the quality of their activities are solved with the help of these methods. The quality of activity of the scientific and technical library and archive based on the involvement of experts from three groups was monitored. These are representatives of the teaching staff, researchers and students. The evaluation of such indicators as the process of quality information support of education and research was carried out; the process of reengineering and maximum automation; the process of providing library and archival services. As a result, the positive and weak points of the library and archive institution management were revealed. Based on the results of the analysis, the top management of archival and library institutions should set the new goals regarding the quality level of library and archival services provided, establish a strategy for increasing user satisfaction, assessing the suitability of the structure and resources for future development.

2024

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