An Approach to Forming Dashboards for Business Process Indicators Analysis using Fuzzy and Semantic Technologies

Abstract

This article considers development of the approach to forming dashboards for business process indicators analysis. The approach idea is based on the dashboard design problem, outlined in analyzed works, which propose a lot of recommendations and best practices, but have a lack of formal approaches to dashboard design definition for specific business process indicators. This study considers application of fuzzy and semantic technologies in order to provide description and analysis of relations between analyzed business process indicators, indicator’s types, and visualization tools. It also considers event log processing of a workflow system, used to execute business processes, which indicators are measured. As a result of implementation and application of the proposed approach, recommendations for a dashboard’s design, based on specific business processes and their performance indicators to be analyzed, can be obtained and implemented. The theoretical essentials, workflow scheme, and early results of the proposed approach are given, future research is outlined.