Methodological bases for assessing the economic security of trade enterprises based on the maturity of their business processes

Abstract

The results of the conducted research substantiate the scientific and methodical approach for assessing economic security of the trade enterprise on the basis of maturity of its business processes. The developed approach is based on the method of fuzzy logic, which makes it possible to establish the level of economic security of the trade enterprise on the basis of the maturity of its business processes with incomplete data available. The developed approach contains two types of maturity assessment – individual business processes and process management at the enterprise as a whole – and provides for step-by-step calculations for assessing the state of business processes of a trade enterprise, taking into account the interests of stakeholders, identifying the completeness of business process, assessing the business processes maturity, and establishing the type of economic security at the enterprise. To implement the developed scientific and methodological approach, a system of indicators is substantiated which is formed taking into account the criteria of performance, efficiency, and satisfaction of consumers with the results of the business process.