Распознавание состояния клиента при ситуационном управлении взаимоотношениями с клиентами

Abstract

In the article the approach offered to use of means of the theory of pattern recognition for diagnostics of behavior of the clients at situation’s management by mutual relation to the clients. The technique of construction of the images of problem situations are considered (examined) which can be used for classification and diagnostics of problem situations of a status of the client.